Humanization, emotional well-being and technological innovation, keys to the health center of tomorrow

At the height of the pandemic, they were rightly called essential workers. Today, however, a large proportion of health workers complain, not without a certain bitterness, of psychological exhaustion and lack of protection in their working conditions. And that, in the end, transcends us and affects us all, as patients. Something that ISS Spain, which developed the project, wants to remedy health well-being, already presented to directors and senior managers of hospitals across the country, to stimulate discussion on how to achieve health well-being in health centers.

An action plan that aims to go beyond the strict domain of health to point out where and how the health, experience and safety of patients and healthcare professionals can be improved. Starting with what his specialty is: non-medical actions, such as humanization, the design of spaces or the work of maintenance services.

And it is that the health crisis caused by the well-known pathogen has meant a before and after in the health sector. A total impact on its management model, which has led to a deep debate on current models. The oversaturation of health centers has made visible the importance of mental health and well-being, strongly impacted by the anxiety, stress and uncertainty of the hardest times of the pandemic.

Now, once the most critical phase has passed, the idea for the future is to transform these places into more comfortable spaces for everyone; not only for healthcare professionals, but also for patients.

a friendly environment

The project health well-being, which proposed by this firm specializing in the creation of more efficient work environments, is based on four lines of action:

1 The humanization of the teams.

One of the pillars on which rests the concept developed by ISS, which must go beyond the practice of care and rely on the training and specialization of the different teams that make up the care space, understood as parts of a whole. These teams may belong to institutions or public or private companies, with differentiated corporate cultures, and which carry out activities of a very diversified nature, providing maintenance, cleaning, medical and nursing services, etc. . It recalls that it is fundamental that there is good communication, coordination and cooperation, so that there is a real synergy between the various caring and non-caring professionals for the benefit of the patient.

The key is to invest in continuous and transversal training, which not only describes the skills and procedures to be followed by everyone, but also promotes this common space of humanity; this makes the stay at the health center much more bearable.

2 The welfare of workers.

Another of the factors he addresses is the importance of not forgetting the care of the medical and non-medical teams who work in the health centre. The health emergency has demonstrated the relevance of promoting good emotional health for the development of health activity, especially when times of crisis arrive. Health centers must have spaces such as rest areas for their workers or 24-hour services with psychologists and psychiatrists. Policies that were introduced during the Covid outbreak and should remain in this new post-pandemic reality.

3 The importance of technology.

Technological innovations have proven to be extremely useful after the drop in coronavirus infections, especially in health centers. It is a tool that has facilitated the control of health parameters during the pandemic, and after its incidence has diminished, it currently represents an opportunity not so much for control as for management. Thus, the monitoring of ventilation systems, the measurement of ambient temperature or the geolocation of patients are some of the examples that show how the different devices optimize the development of care activity, generating safety and certainty both for professionals only for patients and their families.

4 Patient recovery.

Environmental conditions, feeling comfortable during the hospital stay, are a very important element for the recovery of patients. Paying attention to design and management details – ISS talks about details such as natural light or the reduction of certain sound signals from monitoring devices – directly affects the well-being of the patient. In this sense, one of the main conclusions of the project of this firm specializing in the management of workplace and the integration of services is that the first factor that patients appreciate as essential is that the health spaces are spacious and bright, followed by the fact that they can have individual rooms and that there is comfort at the same time thermal and acoustic in the installations. Everything so that, in a sometimes hostile environment, they feel at home.

If you want to know in depth the details of this white paper for improving the people-health spaces pair, you can download it by clicking on the following link:

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